GENERAL TERMS AND CONDITIONS OF THE TOURIST SERVICES CONTRACT.
El Carmelo may carry out the intermediation in the contracting of hotel services, hereinafter, the Company, on the one hand, by order and at the request of the applicant or contractor of the services, hereinafter, the passenger, and shall be governed by the conditions that are detailed below.
A) RESPONSIBILITY
1) The Company expressly declares that it acts in the exclusive nature of an intermediary in the reservation or contracting of hotel services and its liability will be determined only in that capacity in accordance with the provisions contained in the International Convention Relating to the Travel Contract approved by law 19,918. 2) The Company is not responsible for events that occur due to unforeseeable circumstances or force, weather phenomena or acts of nature that occur before or during the development of services that prevent, delay or in any way hinder the total execution or part of the contracted services. 3) In no case shall the Company be liable to the Passengers for indirect damages or loss of profits alleged by them, as long as they are not facts in which the officials, Employees or authorities of the company have not had any participation in them.- 4) The Company will not be responsible for the non-delivery of the "General Conditions of the Tourist Services Contract" pertinent to the other companies involved in the contracting chain. that this is not duly required in writing by the passenger. 5) The photos of the hotels are provided by the hotels themselves, are illustrative and fully responsible for them.
B) APPLICATIONS AND PAYMENTS
1) The estimated price at the time of requesting services is subject to availability and modifications without prior notice. - When there is an alteration in them and/or changes in their costs and/or in the exchange rate applied for causes not attributable to the parties. The company will not be responsible for the resulting higher costs 2) All amounts paid before the confirmation of the services are received as a reservation. 3) The definitive prices will be fixed from the moment of definitive confirmation of the services that are produced with the issuance of the tickets or service orders, from now on, vouchers, and their invoicing. 4) The payment of the balance of the price must be fulfilled within the term and conditions that the parties agree, otherwise,
C) SERVICES OR ITEMS NOT INCLUDED IN THE PRICES
In the base prices of the contracted services are not included: 1) Everything that is not properly detailed in the voucher, which implies an additional charge to the paid at the time of receiving the voucher. 2) Extras, drinks, personal expenses (including washing and ironing clothes, communications, tips, etc.), visas, boarding or airport taxes, service taxes, VAT and other current and/or future taxes and/or any service or expense that is not expressly indicated in the voucher. 2) The additional of a car rental, such as carrying skis, baby seat, additional driver, gasoline expenses, optional insurance, etc. 3) The expenses for prolongation of the services by voluntary wish of the Passengers as well as the stays, meals and / or additional expenses and / or damages caused by cancellations and / or derived from causes of force majeure or out of control of the Company. 4) Expenses and interests of operations on credit.
D) CANCELLATIONS
1) In case of withdrawal by the passenger of services firmly contracted by the Company to third parties, the cancellations will be subject to the contractual conditions under which the latter render their services. In all cases of reimbursement, the agency may retain the price for the expenses incurred plus the commission of ten percent of the services contracted with third parties. 2) The Company is not responsible for the services that were not taken by the passenger in agreed time and manner, nor for the consequences that result, such as the cancellation of the service by the provider, or for the refund, refund or refund of the amount paid for this service.
E) CHANGE OF DATE
The postponement or advancement of the stipulated dates in each case, may be done according to the modalities, conditions, and availability of the different service providers, having to pay the corresponding penalty applied by the provider and a commission of 10% for modifications and , if applicable, the rate differences for seasonal change, if applicable. The Company is exempt from any responsibility in case of not being able to satisfy the changes requested by the Passenger, applying, in that case, the provisions of clause D) above ("CANCELLATIONS").
F) CLAIMS - REIMBURSEMENTS
They must be presented within 15 days of the end of the trip, in writing, accompanied by vouchers and supporting documentation and signed by the passenger. After this term, no claim will be taken care of. In no case, the Company will pay for any costs and/or charges and/or taxes and/or charges derived from bank transfers or similar that are used to make any type of return and/or refund and/or refund.
G) LUGGAGE
The Company is not responsible for the deterioration and/or loss and/or theft and/or theft and/or loss of luggage and other personal effects of passengers either for services contracted through the intermediation of the company or taken individually by the passenger. The passenger is recommended to take out travel insurance to cover part of the aforementioned risks.
H) CUSTOMER ACCEPTANCE
These general conditions, together with the remaining documentation that is delivered to passengers, make up the Travel Contract. These conditions are delivered by the Company to the passenger at the time of booking the services. The passenger declares to know and accept these general conditions of contract and this acceptance is ratified by means of any of the following acts: 1) The payment of the reservation and/or the contracted services before the beginning of the trip, by any means or modality 2) Acceptance of the invoice for the contracted services 3) Through the use of any portion of the contracted services. All advice provided by the company regarding any aspect related to the contracted services is not a requirement to be met by the client,
I) ARBITRATION CLAUSE
Any issue arising from the celebration, performance, breach, extension or termination of this contract, may be submitted by the parties to the decision of the Arbitration Court of the Argentine Association of Travel Agencies and Tourism. Or the Arbitral Tribunal of the Association of Travel Agencies of Buenos Aires, at the option of the claimant.-In case of submission of said jurisdiction, the contracting parties are subject and accept as accepted the conditions established by the Arbitral Tribunal Regulations.
J) APPLICATION RULES
This contract and, where appropriate, the provision of services, will be governed exclusively by these general conditions, by Law No. 18,829 and its regulations and by the Brussels Convention approved by Law 19,918.
K) HOTEL CANCELLATION POLICY
Any change or cancellation will be subject to administrative charges according to hotel policy. When hiring this hotel you must understand and accept it, as indicated by the hotel:
L) TAXES AND FEES
The cancellation deadlines will be applied according to the current schedule in the country of destination. Fees: Some countries and autonomous communities oblige the hotels to charge some kind of 'stay tax'. These fees are not included in the price and must be paid directly at the hotel. Mandatory charges: In some destinations, hotels establish mandatory charges for some services, whether the client uses them or not. This type of charge is not included in the rates and will be paid by the customer.